VPN Issue
Incident Report for Mozilla Services
Resolved
This issue should now be resolved for the majority of customers. If you are still experiencing issues, please contact Mozilla Support for assistance.
Posted Nov 19, 2024 - 23:22 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 19, 2024 - 19:44 UTC
Identified
We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.
Posted Nov 19, 2024 - 19:44 UTC
This incident affected: Mozilla VPN.
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